Front Desk Agent
New
Remote - LATAM / APACFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1–3+ years in hospitality
- Required Skills
- Customer support
Requirements
- 1–3+ years in hospitality (front desk, guest services, reservations) or comparable customer-facing support.
- Hands-on familiarity with hotel PMS platforms (Opera Cloud, Cloudbeds, or SkyTouch preferred).
- Proven experience handling guest check-ins and reservation-lookup workflows.
- Strong verbal communication skills, comfortable and professional on camera.
- Calm and solution-oriented demeanor during live interactions.
- High reliability and consistency in attendance.
- Ability to work independently in a structured, process-driven environment.
- Access to a strong, stable internet connection and a quiet, professional workspace.
Responsibilities
- Check guests in over video by greeting them, verifying identity, and confirming stay details.
- Navigate hotel PMS systems to locate reservations, collect authorization, and issue keys.
- Represent the hotel brand with a polished, professional tone.
- Follow structured, property-specific workflows and playbooks.
- Escalate urgent guest issues to on-site staff and technical issues to internal teams.
- Monitor for and flag unusual or sensitive safety/fraud situations.
- Document interactions and exceptions in company systems.
- Uphold strict privacy, ID verification, and compliance standards.
- Provide structured feedback to Product and Engineering teams.
View Full Description & ApplyYou'll be redirected to the employer's site
