Technical Customer Support Agent
New
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent English
- Experience
- 2+ years
- Required Skills
- SQLRESTful APIsStakeholder managementCustomer support
Requirements
- 2+ years of experience in customer service or technical support, ideally in a B2B or travel-tech environment.
- Hands-on experience with live chat and phone support.
- Exposure to technical troubleshooting, including interpreting logs and API requests/responses.
- Basic SQL querying knowledge.
- Experience handling group bookings, including coordination, quoting, and end-to-end booking management.
- Strong collaboration and stakeholder management skills.
- Highly organized mindset for managing multiple priorities.
- Fluent English.
Responsibilities
- Handle inbound support queries via email, chat, and phone, covering booking issues, fraud cases, and technical incidents.
- Collaborate with internal teams such as tech, product, finance, and retail to ensure seamless investigation and resolution.
- Troubleshoot technical issues by analyzing logs, API data, and system outputs.
- Support group booking coordination, including quoting, managing requests, and tracking changes.
- Contribute to continuous improvement initiatives by identifying process gaps.
- Maintain clear documentation of cases and ensure adherence to service quality standards.
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