Provide friendly, efficient, and accurate support to customers through chat and email
Troubleshoot product questions, account issues, payments, and general inquiries
Follow internal procedures to ensure compliance, safety, and customer protection
Work in rotating shifts, including occasional weekends, to support our European customer base
Represent the voice of the customer internally, helping shape future improvements
TroubleshootingCustomer support
Showing 1 of 12 positions
About Deblock
Deblock is revolutionizing retail banking by offering a unified platform that seamlessly integrates a traditional bank account with a non-custodial crypto wallet. You get a French IBAN, a Visa debit card, and instant SEPA services, alongside the ability to hold and manage over 100 crypto assets like Bitcoin, Ethereum, and USDC. This unique approach simplifies digital asset adoption, allowing you to deposit, exchange, and withdraw both fiat and cryptocurrencies with ease. Deblock holds regulatory licenses as an electronic money institution and a Crypto-Asset Service Provider, ensuring a secure and compliant environment for your financial activities.
How We Work
At Deblock, you'll join a small, fast-moving team with a global presence, representing 12 countries. Many team members work remotely, with the option to come into the London office. The company embraces a flexible approach, allowing you to work abroad for up to four months a year. You'll find a collaborative environment where team members are empowered to take ownership and contribute to groundbreaking solutions.
Engineering at Deblock
As an engineer at Deblock, you'll solve complex banking and crypto problems within a fast-paced environment. The team obsesses over good architecture, efficiency, and resilience, striving to deliver the best product for customers. You will develop and deploy microservices to support core business functions, and build mobile APIs that feed both mobile and web applications. Engineers at Deblock are responsible for helping to build, manage, and support automation, teamwork, and continuous delivery within their GCP cloud services. They script, test, and deploy new versions of environments and target infrastructures, and develop tools for performance monitoring, security monitoring, and cloud resource creation. You'll contribute to developing the core banking and blockchain services, integrating with partners and other services. The engineering team values automation, observability, and security in their approach.
Why Join Us
Shape the future of finance by bridging traditional banking with cutting-edge crypto solutions.
Contribute to a rapidly expanding company with significant funding and ambitious European expansion plans.
Work in a flexible, remote-friendly environment with the option to work abroad for extended periods.
Collaborate with a team of experienced professionals from leading fintech companies like Revolut and Ledger.
Tackle complex technical challenges in a fast-paced environment, fostering continuous learning and growth.
Benefits & Perks
Competitive salary + stock options
Private dental + health insurance
Best tech gear for your job
30 days of paid holidays (excluding bank holidays)