Front Desk Guest Experience Associate
Remote (Philippines), 10:00 AM to 7:00 PM Eastern Time (EST)Full-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- Fresh graduate OR 1 to 5 years
- Required Skills
- TroubleshootingCustomer supportSlack
Requirements
- Fresh graduate or 1 to 5 years of work experience
- Experience in Guest Services, BPO, high-end dining, or healthcare
- Neutral English accent
- Near-native written English skills
- Proficiency in browser-based tools and software like Slack and Airtable
- Fast typing speed
- Reliable fiber internet connection (25 Mbps download/upload)
- Backup internet connection plan
- Working PC/Laptop capable of handling VoIP calls
- Noise-canceling headset
- Dedicated, quiet home office space
Responsibilities
- Handle inbound calls and messages with professional etiquette
- Resolve guest issues such as smart locks and Wi-Fi connectivity
- Coordinate with cleaners and maintenance staff for property readiness
- Assist with reservation modifications
- Follow up with guests to secure 5-star reviews
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