Manager of Client Success
S
SteerAutomotive Software
United States (Remote)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM)
- Required Skills
- Business IntelligenceData AnalysisAccount ManagementCRMCustomer Success
Requirements
- 2+ years of experience managing a Customer Success team or 4+ years as a Senior/Lead CSM.
- Proven experience managing both high-touch Enterprise accounts and Scaled/Digital segments.
- Analytical proficiency using CRM, BI tools, or Excel.
- Experience designing and implementing scalable processes, tools, or workflows.
- Strong coaching and mentorship capability.
- Familiarity with CS platforms like Gainsight, Vitally, or ChurnZero (nice to have).
- Technical literacy with data visualization tools (nice to have).
- Experience with the automotive industry (nice to have).
Responsibilities
- Define and iterate on engagement models for Enterprise and Scaled tiers.
- Develop a standardized Account Health Scoring system.
- Transition team from Slack-based collaboration to a structured internal knowledge base and formal playbooks.
- Drive proactive retention by using leading indicators to trigger outreach.
- Manage day-to-day performance of the CS team using clear KPIs.
- Mentor staff to ensure professional growth and accountability.
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