Customer Success Manager
New
S
SmartlingAI Translation Platform
Located anywhere in IrelandFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum 3 years of experience in a B2B customer success/client services/account management role
- Required Skills
- Project ManagementAccount ManagementRelationship managementCustomer SuccessSaaS
Requirements
- Minimum 3 years of experience in a B2B customer success, client services, or account management role.
- Detail-oriented with ability to manage multiple relationships and stakeholders.
- Experience managing contract renewals and up-sells.
- Experience remaining calm during technical or customer challenges.
- Proven ability to network across different functions in global organizations.
- Aptitude for communicating technical concepts to diverse audiences.
- Business acumen and experience leading customer presentations.
- Bachelor’s degree.
- Home office setup conducive to remote work.
Responsibilities
- Develop communication cadence with customers regarding product and industry updates.
- Assess customer requirements and resolve problems.
- Oversee implementation of localization best practices.
- Develop and implement account planning strategies for retention and growth.
- Establish trusted advisor relationships with major stakeholders.
- Manage the renewal process and help customers expand use cases.
- Lead business review meetings to articulate platform value.
- Facilitate business process optimization workshops.
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