Family Coordinator
New
M
MeadowEnd-of-life care
Philippines, US Day Shift: 8 a.m. - 4 pm PT or 9 a.m. - 5 pm PTFull-TimeMiddle
Salary5 - 7.8 USD per hour
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Customer serviceDocumentationEmpathyHubSpotGoogle WorkspaceSlack
Requirements
- 2+ years of experience in customer-facing, operations, or hospitality roles.
- Strong written and spoken English.
- Clear, calm communicator who builds trust quickly, whether over the phone, email, or text.
- Strong multitasker, able to move quickly while maintaining accuracy and attention to detail.
- Accountable and proactive; you take ownership, close the loop, and surface issues early.
- Energized by our mission and excited about the opportunity to help shape something new.
- A home setup that supports the work.
Responsibilities
- Manage a dedicated book of cases from intake through final resolution.
- Support families via phone, text, and email with empathy, clarity, and professionalism.
- Guide families through each step of the process while building trust and rapport.
- Coordinate key case milestones, including transportation, documentation, cremation scheduling, and ashes return.
- Collaborate with teammates to support the broader case load and maintain continuity of care.
- Assist with team coverage, escalations, and urgent case needs as volumes shift.
- Partner with internal teams and external vendors to keep cases moving efficiently.
- Maintain accurate documentation, update systems promptly, and proactively flag issues.
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