Operations Coordinator (After Hours Support)
New
J
JWay GroupOperations Support
Location: Philippines, US Daytime / PH Night HoursFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 2-3 years
- Required Skills
- Project CoordinationMicrosoft ExcelDocumentationQuality AssuranceCustomer supportSlack
Requirements
- 2-3 years of experience in operations, customer support, project coordination, or a related role
- Proficiency with Word, Excel, Slack, Monday.com, and collaboration tools
- Working comfort with dashboards, reports, and basic data review
- Strong written and verbal English communication skills
- Ability to prioritize under pressure
- Ability to work independently during PH night hours
- Experience in a fast-paced or startup environment is a plus
Responsibilities
- Act as the main point of contact for operational questions and client inquiries during assigned hours
- Triage incoming requests in real time and determine what to resolve, escalate, or defer
- Manage multiple open threads while maintaining clear visibility on status and next steps
- Coordinate with internal teams to identify issue owners and follow through until resolution
- Review dashboards, reports, and internal tools to spot issues or inconsistencies
- Support QA tasks, including workflow checks, conversation reviews, and business case analysis
- Maintain clear handover notes using Slack, Monday.com, and internal documentation
- Communicate timelines, blockers, and updates clearly to clients and internal stakeholders
View Full Description & ApplyYou'll be redirected to the employer's site
