Operations Support Associate
New
P
PayfuturePayments, e-commerce
Metro Manila, PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 1 year of Customer Service Experience
- Required Skills
- MS OfficeCustomer supportZendesk
Requirements
- Proven customer support experience or experience as a client service representative
- At least 1 year of Customer Service Experience for English-speaking businesses
- Track record of over-achieving quota
- Excellent communication and analytical skills
- Ability to multi-task, prioritise, and manage time effectively
- Proficient in using spreadsheets
- Strong e-commerce or PSP customer service background
- Experience in using MS Office, G-Suite, Zendesk or similar tools
- Outstanding written and verbal communication skills
- Willingness to work on shift schedules
Responsibilities
- Responding promptly to client inquiries
- Communicating with clients through various channels
- Acknowledging and resolving client’s complaints
- Possessing a thorough knowledge of our products
- Documenting all client’s interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues
- Escalating concerns through known escalation paths
- Providing feedback on the efficiency of the client service process
- Assist with merchant technical integration
- Take an active part in the monitoring of day-to-day operations
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