Customer Support Representative
New
L
LawnStarterBPO Operations
Ermita, Metro Manila, Philippines. Central Visayas, Philippines. Davao Region, Philippines. Philippines. Calabarzon, Philippines, CSTContractEntry
Salary38,200 PHP per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- Minimum 1 year of BPO support experience for U.S. customers
- Required Skills
- CRMCustomer supportGoogle WorkspaceZendesk
Requirements
- High school graduate; some college preferred
- Excellent English communication
- Minimum 1 year of BPO support experience for U.S. customers
- Strong empathy and active listening
- Skilled in de-escalation and rapport building
- Problem-solving ability using available tools
- Reliable, adaptable, and consistent with schedules
- Receptive to feedback and coaching
- Desktop/laptop with camera (Core i5, 8GB RAM minimum), dual monitors
- Stable Ethernet connection (50mbps download/25mbps upload) plus backup internet
- Backup power source (UPS or generator)
- Noise-canceling headset or headphones with microphone
- Quiet, dedicated workspace
Responsibilities
- Handle inbound calls, callback queues, chats, and email support.
- Manage 300+ weekly contacts (customer + provider support).
- Assist with app navigation, payments, scheduling, and service issues.
- Deliver high-quality service, meet performance expectations, and maintain policy compliance.
- Ensure strong communication, de-escalation, and issue resolution.
View Full Description & ApplyYou'll be redirected to the employer's site
