- Handle warm inbound leads and support families through the sales process with clarity and empathy.
- Guide families through cremation options to assist in confident decision-making.
- Manage returning leads and follow-up conversations across phone, text, and email.
- Contribute to queue coverage and sales support workflows to improve customer experience.
- Hit performance targets while maintaining high conversion outcomes and quality scores.
- Move fluently across the tech stack including HubSpot, Aircall, GSuite, and Slack.
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