- Handle warm inbound leads and support families through the sales process with clarity, empathy, and strong follow-through.
- Guide families through cremation options, helping them make a confident decision when possible and ensuring thoughtful follow-up when more time is needed.
- Manage returning leads and follow-up conversations across phone, text, and email so no family falls through the cracks.
- Contribute to queue coverage, sales activities, and related support workflows that improve the overall customer experience.
- Hit performance targets while maintaining strong conversion outcomes and quality scores.
- Move fluently across our stack - HubSpot, Aircall, GSuite, Slack, and our case management system.
CRMCustomer supportHubSpot