- Handle warm inbound leads and support families through the sales process with clarity, empathy, and strong follow-through.
- Guide families through cremation options, helping them make a confident decision when possible.
- Manage returning leads and follow-up conversations across phone, text, and email.
- Contribute to queue coverage, sales activities, and related support workflows.
- Hit performance targets while maintaining strong conversion outcomes and quality scores.
- Move fluently across HubSpot, Aircall, GSuite, Slack, and case management systems.
CRMCustomer supportHubSpot