Customer Onboarding Consultant
New
E
EvolveVacation Rental
All Evolve team members must live in one of our approved locations by their first day. We can hire from anywhere in the U.S. except D.C. and Hawaii.Full-TimeMiddle
Salary52,020.8 - 62,520.8 USD per year OTE
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Job Details
- Experience
- 2+ years
- Required Skills
- Project ManagementData AnalysisSalesforceCustomer serviceRelationship building
Requirements
- 2+ years of consultative sales, project management, or customer service experience.
- Excellent verbal and written communication skills.
- Active listening skills.
- Proactive communicator and strategic thinker.
- Strong attention to detail.
- Ability to analyze, interpret, and communicate data.
- Collaborative and solution-based approach to problem-solving.
- Foundational sales skills.
- Goal-oriented, results-driven mentality.
- Adaptable and flexible in a rapidly changing environment.
Responsibilities
- Consult homeowners on vacation rental best practices for providing 5-star guest experiences.
- Build a strong and strategic relationship with the owner and Evolve.
- Respond to homeowners’ inquiries, requests, and needs via phone, email, and text.
- Onboard and manage a pipeline of new owner partners from signing through activation.
- Utilize internal dashboards and market-specific data to set performance expectations.
- Make independent and critical business decisions regarding profitability, ROI, or partnership readiness.
- Collect property details to ensure brand standards are met.
- Research and recommend solutions to varied property or partner scenarios.
- Maintain adherence to standard operating procedures.
- Measure and meet predefined performance objectives.
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