Onboarding Consultant III, Menu Enterprise

New
T
ToastHospitality Technology
Remote, USFull-TimeSenior
Salary73,000 - 149,000 USD per year
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Job Details

Experience
6+ years
Required Skills
Project ManagementSalesforceStakeholder managementSaaSGoogle WorkspaceAsana

Requirements

  • 6+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech.
  • Proven track record managing complex, multi-location implementations (50+ concurrent projects / 500+ sites).
  • Ability to influence and align cross-functional teams while driving measurable outcomes.
  • Executive presence with comfort engaging VP- and C-suite stakeholders.
  • Skilled in project management tools such as Salesforce, Asana, and Google Workspace.
  • Analytical and solution-oriented mindset for risk management and process improvement.
  • Experience with Toast’s MLM suite or similar enterprise level menu management tools.

Responsibilities

  • Lead the Customer Onboarding Journey: Leverage product knowledge and project management skills to partner with restaurant owners to build scalable onboarding plans.
  • Demonstrate Autonomy & Extreme Ownership: Operate with high autonomy to solve problems and deliver under pressure.
  • Own Implementation Success: Manage a complex portfolio of projects across market segments and maintain meticulous documentation.
  • Exhibit Executive Presence: Influence internal and external stakeholders at all levels with clarity and professionalism.
  • Drive Cross-Functional Alignment: Foster collaborative relationships across teams to ensure accountability.
  • Manage Risk & Drive Solutions: Mitigate challenges through critical thinking and creativity.
  • Champion Continuous Improvement: Develop and refine frameworks and playbooks to drive operational excellence.
  • Execute with Project Management Rigor: Organize tasks and dependencies using tools like Salesforce, Google Workspace, and Asana.
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73,000 - 149,000 USD per year
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