Onboarding Consultant III, Menu Enterprise
New
T
ToastHospitality Technology
Remote, USFull-TimeSenior
Salary73,000 - 149,000 USD per year
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Job Details
- Experience
- 6+ years
- Required Skills
- Project ManagementSalesforceStakeholder managementSaaSGoogle WorkspaceAsana
Requirements
- 6+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech.
- Proven track record managing complex, multi-location implementations (50+ concurrent projects / 500+ sites).
- Ability to influence and align cross-functional teams while driving measurable outcomes.
- Executive presence with comfort engaging VP- and C-suite stakeholders.
- Skilled in project management tools such as Salesforce, Asana, and Google Workspace.
- Analytical and solution-oriented mindset for risk management and process improvement.
- Experience with Toast’s MLM suite or similar enterprise level menu management tools.
Responsibilities
- Lead the Customer Onboarding Journey: Leverage product knowledge and project management skills to partner with restaurant owners to build scalable onboarding plans.
- Demonstrate Autonomy & Extreme Ownership: Operate with high autonomy to solve problems and deliver under pressure.
- Own Implementation Success: Manage a complex portfolio of projects across market segments and maintain meticulous documentation.
- Exhibit Executive Presence: Influence internal and external stakeholders at all levels with clarity and professionalism.
- Drive Cross-Functional Alignment: Foster collaborative relationships across teams to ensure accountability.
- Manage Risk & Drive Solutions: Mitigate challenges through critical thinking and creativity.
- Champion Continuous Improvement: Develop and refine frameworks and playbooks to drive operational excellence.
- Execute with Project Management Rigor: Organize tasks and dependencies using tools like Salesforce, Google Workspace, and Asana.
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