- Provide support to the Managing Director of Service & Operations and the Senior Director of Service Enablement.
- Clarify market trends for scope of services offered by SMA in North America.
- Coordinate with Product Management, Sales, and Services teams to refine offerings within the local market.
- Review feasibility and pricing of performance guarantees, including time and energy based availability contracts, service delivery commitments, and data-focused service offerings.
- Educate Sales, Service, and supporting teams on service offerings and positioning.
- Represent the Service organization while advocating service offerings in customer meetings and discussions.
- Support services contracting activities, including legal terms, scope of work, and pricing discussions internally and with customers.
- Ensure enablement of service capabilities and contractual obligations within multiple SMA departments in support of service contracts.
- In partnership with the Business Analytics Team, evaluate effectiveness of service contracts and advocate adjustments to scope, risk, and pricing strategy.
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