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SMA America

👥 1001-5000SolarRenewable Energy💼 Private Company
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SMA America is a leading provider of photovoltaic system technology and support services. Since 1981, we've been at the forefront of renewable energy, dedicated to simplifying and improving the installation, operation, and maintenance of solar power plants. Our focus is on making solar power more accessible and efficient, contributing to a sustainable future. We are driving innovation with a robust tech stack including CrUX Dataset, nginx, IPv6, and Microsoft. Our engineering team is passionate about solving complex challenges in renewable energy. We work collaboratively, fostering a culture of continuous learning and improvement. With a global presence and a commitment to excellence, we offer exciting opportunities for growth and innovation. SMA America is committed to our employees' growth with comprehensive benefits and opportunities for advanced training. We’re a company that values innovation and a collaborative environment. We are a for-profit company with active operation status and have a strong financial standing. If you're looking to make an impact in the renewable energy sector, SMA America is the place to be.

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Jobs at this company:

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🔥 Field Service Engineer - Red Rock, AZ
Posted 13 days ago

💸 56998.4 - 69488.8 USD per year

🔍 Solar Energy

  • At least 3 years of experience in electrical, electronic and/or network communications are required.
  • Prior experience in the solar energy industry is strongly preferred.
  • Knowledge of solar and/or alternative energy markets is preferred.
  • Knowledge of National Electric Code is preferred.
  • Ability to analyze and solve problems effectively.
  • Commissions, troubleshoots, repairs, and analyzes SMA America’s utility inverters in the field, via email, telephone, and site visits.
  • Develops a detailed knowledge of SMA’s utility inverter products, associated SMA accessories, and third-party accessories that are sold by SMA for use with the inverters.
  • Required to maintain accurate inventory count of spare parts provided by SMA
  • Regularly works with high voltage DC electricity, three phase power, and the relevant software and firmware of the inverters.
  • Maintains a high level of customer satisfaction while striving to lower the costs of field service.
  • Perform and maintains maintenance activities in accordance with the SMA product maintenance manual on assigned sites with SMA customer contractual obligations.
  • Requires the ability to work weekend and/or nights on a case by case basis.
  • Other duties as may be required or assigned.
Posted 13 days ago
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🔥 Territory Sales Manager (Northeast)
Posted 22 days ago

💸 75000.0 - 99000.0 USD per year

🔍 Renewable Energy

  • Two(2) to three(3) years of experience in renewable energy technologies or a related industry is preferred.
  • At least 2 years of experience in a sales or account manager role is required.
  • Knowledge of strategic and quantitative analysis is preferred.
  • Knowledge of strategic selling principles and key account management are preferred.
  • Strong project management skills are preferred.
  • Excellent negotiation skills are preferred.
  • Strong organizational and communication skills are required.
  • Excellent presentation skills are required.
  • Proficiency in the English language, both written and verbal, is required.
  • German and/or Spanish language skills are a plus.
  • Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is strongly preferred.
  • Attention to detail and a high level of accuracy are required.
  • Ability to directly or indirectly influence people.
  • Ability to analyze and solve problems effectively.
  • Ability to work well independently.
  • A valid driver’s license and an acceptable driving record are required.
  • This position requires frequent domestic and periodic international travel.
  • Working in a matrix organization a plus.
  • Build and maintain relationships with all Authorized Distributors within the assigned region/regions.
  • Identify market opportunities within an assigned region or regions, and develop strategies to penetrate those markets.
  • Prospect for and target solar installers with AD partners in assigned territory.
  • Increase SMA sales by building relationships with important installers, delivering value-added features, and increasing SMA portfolio share with installers through our AD partners.
  • Successfully execute a brand and messaging strategy that positions SMA as an industry leader in the alternative energy industry.
  • Initiate and implement strategic alliances with key partners through our authorized channel partners.
  • Make cold calls to current/potential customers and set appointments to discuss PV technologies.
  • Participate in residential PV conferences, as well as AD tradeshows and NEC code conferences and symposiums to encourage and influence the use and acceptance of SMA products and technologies.
  • Meet with AD partners and installers to promote the benefits of SMA technology and convert potential customers from competitors.
  • Serve as an SMA advocate and provide outstanding customer support.
  • Other duties as may be required or assigned.
Posted 22 days ago
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🔥 Technical Manager, Medium Voltage - Remote, US
Posted 22 days ago

📍 United States

🧭 Full-Time

💸 95000.0 - 122500.0 USD per year

  • Bachelor’s degree in Electrical Engineering or related field. Master’s degree preferred.
  • 5-7 years of experience in the field of medium voltage electrical systems, with a focus on switchgear and transformers.
  • In-depth knowledge of medium voltage equipment, with experience in installation, maintenance, troubleshooting, and technical support.
  • Proven experience in customer communication, especially in high-pressure or complex technical situations.
  • Experience in managing and supporting field service engineers or technical teams.
  • Strong ability to work cross-functionally with internal teams (engineering, R&D, customer service) and external stakeholders (customers, third-party service providers).
  • Demonstrated ability to identify the root cause of technical issues and implement corrective actions efficiently.
  • Ability to create and maintain technical reports, issue logs, and action plans.
  • Take full responsibility for all medium voltage switchgear and transformer-related issues across the US install base.
  • Act as the central point of contact for internal teams, customers, and service providers for escalated medium voltage technical issues. Customer Communication and Issue Updates:
  • Provide regular status updates to customers on the progress of field issues, ensuring transparency and clear communication on next steps and resolution timelines.
  • Manage customer expectations effectively, ensuring all technical challenges are addressed and resolved promptly.
  • Support medium voltage field service engineers by offering technical guidance and expertise on complex field issues.
  • Assist and mentor field service teams to troubleshoot and resolve technical problems, ensuring high-quality service delivery.
  • Coordinate with service providers to ensure timely response to field issues and technical support.
  • Collaborate with headquarters (HQ) in Kassel and other engineering teams to establish clear root cause analyses for technical failures or recurrent issues.
  • Ensure swift and accurate corrective actions are identified and implemented to prevent future occurrences.
  • Drive process improvements and feedback loops to continually improve the service and support provided for medium voltage equipment.
  • Stay current on industry trends and developments related to medium voltage switchgear, transformers, and other related equipment.
  • Develop and deliver internal training materials to upskill the field service engineers and team members on handling medium voltage issues effectively.
  • Work closely with the R&D and technical teams at HQ to ensure accurate knowledge transfer and timely problem resolution for medium voltage equipment.
  • Ensure all technical issues are well-documented and feedback is shared with the product and engineering teams to improve future product offerings and service solutions.

Microsoft ExcelCustomer serviceReportingTroubleshootingTechnical support

Posted 22 days ago
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🔥 Regional Service Dispatcher
Posted 22 days ago

💸 57000.0 - 69500.0 USD per year

🔍 Renewable Energy

  • Associate degree in business, logistics, technical field or equivalent combination of education and experience.
  • Experience working with Field Service teams is preferred.
  • Experience in Renewable Energy, Medium Voltage and/or Energy Distribution Industries is desired.
  • Experienced with Customer Service Ticketing systems.
  • Knowledge of customer service principles and practices are preferred.
  • Proficiency in the English language, both written and verbal, is required.
  • Assigns service repair activities to SMA Field Service Engineers and Service Providers via Salesforce Planning Board
  • Monitors daily Service Activities for New Cases then align both parts and field resources to meet customer service repair activities, insuring required priority levels are meet for Key Account, Updating Field Resources with tracking numbers and scheduling changes.
  • Continually monitors existing service cases for Key Accounts and Service Contracts to ensure delivery time and milestones are met.
  • Takes proactive action with other SMA groups as needed to accomplish service level commitments.
  • Ensures Medium Voltage issues reported by customers have been escalated to MV Group before planning Service Repair Activities.
  • Work directly with the Regional Competency Center Technical team to ensure customer needs are met, Field Service Resources are prepared for service assignments and manufacturers have been notified of the failure.
  • Responsible for communication and alignment of customer’s availability and SMA service call and monitor all Finished External cases for parts replenishments and Unfinished tickets for required actions to compete the service tickets.
  • Verifies service repair activities in the external queue to ensure service providers (contractors) submit all required documentation such as completed service reports per SMA and supplier’s requirements, and the scheduling of used part pickups
  • Monitors part order transfers from Salesforce to SAP and debug system errors and/or report system errors to developer.
  • Ensures warranty claims and escalations are completed with SMA’s suppliers.
  • Work closely with other internal departments i.e., Logistics, RCC, Supply Chain and Transportation
  • Other duties as may be required or assigned.
Posted 22 days ago
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