Regional Service Dispatcher

Posted 23 days agoViewed

💸 Salary: 57000.0 - 69500.0 USD per year

🔍 Industry: Renewable Energy

🏢 Company: SMA America👥 1001-5000 Solar Renewable Energy

🗣️ Languages: English

Requirements:

Associate degree in business, logistics, technical field or equivalent combination of education and experience.

Experience working with Field Service teams is preferred.

Experience in Renewable Energy, Medium Voltage and/or Energy Distribution Industries is desired.

Experienced with Customer Service Ticketing systems.

Knowledge of customer service principles and practices are preferred.

Proficiency in the English language, both written and verbal, is required.

Responsibilities:

Assigns service repair activities to SMA Field Service Engineers and Service Providers via Salesforce Planning Board

Monitors daily Service Activities for New Cases then align both parts and field resources to meet customer service repair activities, insuring required priority levels are meet for Key Account, Updating Field Resources with tracking numbers and scheduling changes.

Continually monitors existing service cases for Key Accounts and Service Contracts to ensure delivery time and milestones are met.

Takes proactive action with other SMA groups as needed to accomplish service level commitments.

Ensures Medium Voltage issues reported by customers have been escalated to MV Group before planning Service Repair Activities.

Work directly with the Regional Competency Center Technical team to ensure customer needs are met, Field Service Resources are prepared for service assignments and manufacturers have been notified of the failure.

Responsible for communication and alignment of customer’s availability and SMA service call and monitor all Finished External cases for parts replenishments and Unfinished tickets for required actions to compete the service tickets.

Verifies service repair activities in the external queue to ensure service providers (contractors) submit all required documentation such as completed service reports per SMA and supplier’s requirements, and the scheduling of used part pickups

Monitors part order transfers from Salesforce to SAP and debug system errors and/or report system errors to developer.

Ensures warranty claims and escalations are completed with SMA’s suppliers.

Work closely with other internal departments i.e., Logistics, RCC, Supply Chain and Transportation

Other duties as may be required or assigned.

Apply

How to Overcome Burnout While Working Remotely: Practical Strategies for Recovery

Posted about 1 month ago

Burnout is a silent epidemic among remote workers. The blurred lines between work and home life, coupled with the pressure to always be “on,” can leave even the most dedicated professionals feeling drained. But burnout doesn’t have to define your remote work experience. With the right strategies, you can recover, recharge, and prevent future episodes. Here’s how.

Top 10 Skills to Become a Successful Remote Worker by 2025

Posted 7 days ago

Remote work is here to stay, and by 2025, the competition for remote jobs will be tougher than ever. To stand out, you need more than just basic skills. Employers want people who can adapt, communicate well, and stay productive without constant supervision. Here’s a simple guide to the top 10 skills that will make you a top candidate for remote jobs in the near future.

Weekly Digest: Remote Jobs News and Trends (August 11 - August 18, 2024)

Posted 9 months ago

Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.

Weekly Digest: Remote Jobs News and Trends (August 5 - August 11)

Posted 10 months ago

Read about the recent updates in remote work policies by major companies, the latest tools enhancing remote work productivity, and predictive statistics for remote work in 2024.

Tech Layoffs and the New Dynamics of Remote Jobs