Remote Support Specialist
N
Nexplay Consulting Inc.IT Services
Location: PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–4 years of IT support experience
- Required Skills
- SharePoint
Requirements
- 2–4 years of IT support experience, with exposure to networking and systems.
- Working knowledge of firewalls and switching (Fortinet, Cisco, Ruckus, Aruba, or similar).
- Windows Server administration.
- Microsoft 365 tenant administration (Microsoft Entra ID, MFA, user lifecycle).
- Experience with Microsoft SharePoint (Online and/or On-Prem).
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs).
- Understanding of identity and security best practices.
- Strong troubleshooting, communication, and documentation skills.
Responsibilities
- Provide remote support for network setup, configuration, and troubleshooting (firewalls, switches, VLANs, IP addressing).
- Assist with firewall policy updates, VPN support, and network issue resolution.
- Perform routine Windows Server administration tasks (Active Directory, DNS, DHCP, Group Policy support).
- Support Microsoft 365 tenant administration (Microsoft Entra ID, IAM, security log review).
- Lead Microsoft SharePoint initiatives (architecture, implementation, migrations, site structure).
- Provide support across the Microsoft 365 ecosystem (Teams, OneDrive, SharePoint integration).
- Troubleshoot end-user issues and escalate complex cases.
- Maintain clear documentation in ticketing systems and RMM platforms.
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