- Provide remote support for network setup, configuration, and troubleshooting (firewalls, switches, VLANs, IP addressing).
- Assist with firewall policy updates, VPN support, and network issue resolution.
- Perform routine Windows Server administration tasks (Active Directory, DNS, DHCP, Group Policy support).
- Support Microsoft 365 tenant administration (Microsoft Entra ID, IAM, security log review).
- Lead Microsoft SharePoint initiatives (architecture, implementation, migrations, site structure).
- Provide support across the Microsoft 365 ecosystem (Teams, OneDrive, SharePoint integration).
- Troubleshoot end-user issues and escalate complex cases.
- Maintain clear documentation in ticketing systems and RMM platforms.
SharePoint