Technical Support Consultant
New
S
SupportYourAppTechnical Support
Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina. Belgrade, Vojvodina, Serbia. Tbilisi, Tbilisi, Georgia. Chișinău, Chisinau, Moldova. Chișineu-Criș, Arad, Romania. Sofia, Sofia City Province, BulgariaContract
Salary not disclosed
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Job Details
- Languages
- English (at least C1 level)
- Required Skills
- Analytical SkillsTechnical supportCRMCustomer support
Requirements
- Excellent English communication skills (at least C1 level)
- Experience in a technical support role
- Experience with VPS setup and management
- Strong understanding of Windows Server administration
- Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM)
- Stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Deliver outstanding technical support via emails and chats
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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