Technical Support Consultant
New
S
SupportYourAppCustomer Support
Warsaw, Masovian Voivodeship, Poland. Sofia, Sofia City Province, Bulgaria. Budapest, Budapest, Hungary. Bratislava, Bratislava Region, Slovakia. Vojvodina, Serbia. Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and HerzegovinaContractMiddle
Salary not disclosed
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Job Details
- Languages
- English (C1 level)
- Experience
- At least 6 months experience in customer support is a must
- Required Skills
- TroubleshootingResearch skillsTechnical supportAnalytical thinkingCustomer supportZendesk
Requirements
- Excellent English communication skills (C1 spoken and written)
- At least 6 months experience in customer support
- Experience using Zendesk
- Basic troubleshooting skills
- Tech-savvy
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer with at least 8Gb of RAM
- Stable internet connection (min 50 Mbps download and 40 Mbps upload)
Responsibilities
- Provide first-line support to customers via chat, calls and emails
- Escalate and resolve tickets
- Answer policy and billing questions with clarity and accuracy
- Act as the first point of contact during service outages
- Troubleshoot basic technical issues and escalate more complex cases
- Maintain accurate records of customer interactions
- Ensure a high level of customer satisfaction
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