Technical Support Engineer
New
D
DatabentoFinancial data
Based in the EU/APAC region to provide support coverage during business hours., EU/APAC business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2.0
- Required Skills
- PythonSQLRESTful APIsDocumentationTroubleshootingTechnical support
Requirements
- Prior experience with Databento's API is strongly preferred.
- Familiarity with financial trading and/or market data.
- At least 2 years of experience in technical support, QA, or engineering.
- Working proficiency in Python.
- Strong technical communication skills.
- Based in the EU/APAC region.
Responsibilities
- Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
- Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
- Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
- Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
- Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.
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