Aftermarket Technical Support I
G
GoDaddyCustomer Care
Remote - Bulgaria, Department hours from 10:30am EEST until 1:30am EEST 7 days a week.Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1+ years
- Required Skills
- SalesforceTroubleshootingTechnical supportCustomer supportConfluence
Requirements
- Fluency in English is a requirement (Written & spoken)
- 1+ years of customer support or technical support experience
- Strong communication skills and the ability to explain technical issues in simple terms
- Experience using support tools such as Salesforce, Confluence, or similar platforms
- Ability to follow structured procedures while handling a variety of customer and operational tasks
- Comfort troubleshooting multi-step issues and learning new systems or technical concepts
- Strong attention to detail and ability to work with accuracy in a fast-paced environment
Responsibilities
- Communicate with customers via email, phones, chat, or internal systems to understand their needs and resolve issues
- Explain technical concepts in simple, straightforward language
- Provide accurate updates, set expectations, and ensure a positive support experience
- Troubleshoot operational and technical issues using internal diagnostic tools and knowledge articles
- Escalate complex issues appropriately and document them clearly for higher-level teams
- Process transactions, payouts, account updates, and ID verification in line with policy
- Ensure accuracy and compliance when handling sensitive customer and financial information
- Maintain detailed case documentation in Salesforce and other internal tools
- Navigate Salesforce, Confluence, Slack, and diagnostic tools to complete daily work
- Participate in training, shadowing, and skill-building activities to enhance technical and operational knowledge
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