Customer Success Engineer
New
K
KOPE AI LtdConstruction Technology
United KingdomFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum 3 years’ experience within the Architecture, Engineering or Construction industry
- Required Skills
- Technical supportCustomer Success
Requirements
- Advanced working knowledge of Tekla Structures
- Strong working knowledge of Revit and BIM delivery workflows
- Minimum 3 years’ experience within the Architecture, Engineering or Construction industry
- Experience supporting digital delivery, BIM coordination or technical implementation workflows
- Understanding of fabrication, offsite construction or DFMA workflows
- Experience in technical support, customer success, implementation or software deployment
- Strong communication and stakeholder management skills
- Highly organised with strong attention to detail
- Comfortable working directly with customers and problem solving in live project environments
- Proactive, adaptable and keen to work in a fast-moving environment
- Interest in automation, digital workflows and emerging construction technology
Responsibilities
- Support onboarding, deployment and ongoing adoption of KOPE workflows across client projects
- Configure, test and support Tekla and Revit workflows, including integrations and downstream fabrication processes
- Work directly with customers to understand delivery requirements, implementation challenges and project objectives
- Collaborate with product and development teams to support testing, validation and continuous workflow improvement
- Help define and maintain best-practice implementation approaches, onboarding material and technical documentation
- Support workshops, training sessions and customer review meetings across global project teams
- Contribute to future product and roadmap development through direct customer engagement and project feedback
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