Senior Customer Success Manager
New
P
PionMarketing Technology
United KingdomContractManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisAccount ManagementCustomer Success
Requirements
- 5+ years’ experience in Customer Success, Account Management or Affiliate Marketing.
- Proven track record of managing and growing Enterprise and Mid-Market client relationships.
- Previous line management experience, with the ability to coach, develop and motivate team members.
- Strong analytical and reporting skills.
- Experience delivering campaign performance reporting, client insights and optimisation recommendations.
- Confident leading QBRs and MBRs.
- Excellent communication and presentation skills.
- Highly organised and adaptable, with strong time management skills.
Responsibilities
- Lead and develop a small Customer Success & Support team through regular 1:1s, performance reviews and ongoing coaching to drive a high-performing, collaborative culture.
- Manage a portfolio of approximately 30 Enterprise and Mid-Market accounts with a combined book of business value of circa £1.5m, focused on retention, growth and long-term client success.
- Own client performance reporting and optimisation strategies, proactively monitoring delivery, identifying opportunities for improvement and ensuring campaigns consistently achieve strong results.
- Oversee end-to-end campaign management, including offer execution, advertising tracking, performance analysis and client reporting to maximise campaign effectiveness and ROI.
- Build strong client relationships through regular MBRs/QBRs, in-person meetings and occasional travel, while partnering closely with Account Managers to deliver a seamless client experience.
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