- Support onboarding, deployment and ongoing adoption of KOPE workflows across client projects
- Configure, test and support Tekla and Revit workflows, including integrations and downstream fabrication processes
- Work directly with customers to understand delivery requirements, implementation challenges and project objectives
- Collaborate with product and development teams to support testing, validation and continuous workflow improvement
- Help define and maintain best-practice implementation approaches, onboarding material and technical documentation
- Support workshops, training sessions and customer review meetings across global project teams
- Contribute to future product and roadmap development through direct customer engagement and project feedback
Technical supportCustomer Success