Senior Customer Success Manager
New
Based in either the UK or Belgium.Full-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish, French
- Required Skills
- Project ManagementCybersecurityAccount ManagementCustomer SuccessSaaS
Requirements
- A number of years experience in Customer Success, account management, or equivalent within a SaaS environment
- Experience in Cybersecurity or Cyber Risk Management is strongly preferred
- Exceptional planning, presentation, and written communication skills
- Experience in implementing customer solutions and client management
- Experience in project management with a proven track record of managing multiple projects to completion
- Ability to maintain a high-valued outcome-based relationship with a diverse customer profile base
- Based in either the UK or Belgium
- Speak fluent French
- Spanish speaking
Responsibilities
- Partner with our customers to ensure effective onboarding - setting them up for success
- Create and execute a communications plan to engage effectively throughout the customer journey
- Align strategy and build programs for customers, with objectives and measurable outcomes
- Collaborate with our product and customer support team to share new features
- Nurture upsell and cross-sell opportunities in partnership with sales to increase account penetration
- Monitor CSAT and resolve concerns with the assistance of internal teams
View Full Description & ApplyYou'll be redirected to the employer's site
