Senior Product Manager, AI and Automation
New
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PagerDutyDigital Operations Management
Remote (USA); PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Product ManagementRESTful APIsDevOpsSaaS
Requirements
- 5+ years of product management experience shipping customer-facing software at scale (SaaS B2B preferred).
- Deep fluency in SRE and DevOps domains.
- Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling.
- Ability to reason about authorization models (principals, permissions, scopes, trust delegation).
- Strong technical aptitude comfortable reading API specs and interpreting telemetry.
- Track record of managing ambiguous, multi-stakeholder roadmaps from vision through GA.
- Excellent written and verbal communication skills.
- Familiarity with UI/UX best practices and usability testing.
- Track record of building positive working relationships with engineering and UX design teams.
Responsibilities
- Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deployments.
- Lead product definition for the agentic layer of PagerDuty’s automation platform.
- Define the model for how autonomous SRE agents interact with automation primitives.
- Work closely with engineering to define the trust, safety, and audit boundaries for automation.
- Partner with AI/ML teams and external model providers to ensure differentiated domain-specific agentic experiences.
- Own the customer-facing surface of agentic authorization.
- Identify and close platform gaps by synthesizing customer feedback, usage data, and competitive signals.
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