Support Engineer
New
S
SingleStore-LinkedInDatabase Software
Portugal - Remote, 9:00 AM Portugal - 6:00 PM PortugalFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 4+ years
- Required Skills
- AWSPythonSQLBashGCPKubernetesMySQLGoLinuxDistributed Systems
Requirements
- 4+ years of advanced customer-facing technical support experience.
- Experience with MySQL or MySQL-like (MariaDB, Aurora, etc) database and SQL Query Optimization.
- Solid sysadmin/QA/Testing skill set (hands-on with Linux, measuring network throughput, navigating large log files).
- Familiarity with Kubernetes.
- Experience with a scripting or coding language (Python, Bash, or Go).
- Familiarity with distributed systems and AWS/GCP.
- Strong written and verbal English communication skills.
Responsibilities
- Provide email and live technical support to our enterprise customers, acting as the first line of defense for complex technical issues, bug diagnosis, or resolving critical outages.
- Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to the appropriate Engineering team.
- Collaborate closely with software developers, sales engineers, and technical account managers to keep all teams up to date with current issues a customer may be facing.
- Work to streamline and improve various Support and Engineering processes and tools, author new internal run-books or public documentation, and help the team continually improve efficiency and effectiveness.
- Ensure customers have a positive support experience during every interaction.
View Full Description & ApplyYou'll be redirected to the employer's site
