- Lead Onboarding end‑to‑end—from kickoff to a live, secured, and populated Infrahub deployment.
- Own a small portfolio of customer accounts: plan monthly engagement, run structured rituals, and act as a trusted technical partner.
- Provide technical support: triage, investigate, reproduce, and escalate to Engineering.
- Drive technical discovery and advisory: assess environments and maturity; guide schema design, integration patterns, and architecture.
- Champion adoption and expansion: identify and shape new use cases; enable internal customer advocates; co‑present in demos and exec briefings.
- Build reusable engineering assets—schema templates, integration patterns, deployment scripts, and shared tooling.
- Make AI a daily multiplier: codify prompts, patterns, and agent workflows that accelerate discovery, documentation, and delivery.
- Create and improve documentation and customer evidence (guides, how‑tos, reference architectures, case studies) in French and English.