- Provide email and live technical support to our enterprise customers, acting as the first line of defense for complex technical issues, bug diagnosis, or resolving critical outages.
- Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to the appropriate Engineering team.
- Collaborate closely with software developers, sales engineers, and technical account managers to keep all teams up to date with current issues a customer may be facing.
- Work to streamline and improve various Support and Engineering processes and tools, author new internal run-books or public documentation, and help the team continually improve efficiency and effectiveness.
- Ensure customers have a positive support experience during every interaction.
AWSPythonSQL+7 more