Reservations Specialist
New
K
KasaHospitality
This role is fully remote in the PhilippinesContractMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- Multiple years of experience
- Required Skills
- Time ManagementCustomer support
Requirements
- Multiple years of experience in the hospitality or service industry
- Ability to thrive in a fast-paced environment with constant change
- Strong verbal and written communication skills
- Demonstrated resilience in handling difficult guest interactions
- Problem-solving and creative resolution skills
- Availability to work nights and weekends
Responsibilities
- Build personal connections with guests via phone, email, and chat
- Assess guest travel needs and recommend suitable Kasa accommodations
- Maintain productivity thresholds for interactions
- Achieve target response times for email, SMS, and phone
- Maintain high customer satisfaction and quality assurance scores
- Drive conversion rates of prospective inquiries to confirmed bookings
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