Customer Solutions Specialist
New
V
Virtual Staff 365Retail and Distribution
Philippines, Australian business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- SAPMicrosoft OfficeCustomer supportZendesk
Requirements
- Proven prior experience in order management, order processing, and operations-focused environments
- Demonstrated experience handling claims processing and navigating system automation workflows
- Strong hands-on experience using Zendesk or similar customer service suite
- Intermediate proficiency with Microsoft Office suite
- Exposure to ERP systems such as SAP or Microsoft AX
- Experience with dropship and marketplace portals
- High level of English competency
- Outstanding attention to detail and relationship management capabilities
- Ability to work well under pressure in a fast-moving environment
- Home workspace equipped with multiple screens featuring above 2K resolution
Responsibilities
- Process new customer orders received via email, phone, dropshipping, and EDI channels
- Manage end-to-end order-to-cash tasks, including warehouse and transport requests and invoice issues
- Assist in managing back orders and hold orders
- Perform system order updates and manage operational system steps
- Handle booking administration and delivery window coordination
- Respond to customer enquiries across Zendesk, email, voice, and social media
- Conduct thorough claims investigations and end-to-end processing
- Investigate and resolve transport issues, logistics delays, and customer returns
- Address and resolve warranty and claim enquiries
- Maintain performance KPIs and participate in workflows optimization
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