Customer Growth Manager
New
C
CloudbedsHospitality Tech
Latin AmericaFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English and Spanish
- Required Skills
- SalesforceNegotiationAccount ManagementZendeskGenerative AICanva
Requirements
- Proven track record of success in sales, with a focus on upselling or account expansion.
- Experience and/or education in hospitality operations.
- Strong understanding of hospitality industry trends and challenges.
- Ability to build and maintain long-term relationships with clients.
- Problem-solving mindset with ability to analyze customer requirements.
- Excellent communication and negotiation skills.
- Self-motivated and goal-oriented.
- Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I.
- Fluency in English and Spanish (Required).
Responsibilities
- Meet and exceed ambitious targets and revenue goals set by the customer growth management team.
- Develop and maintain strong relationships with key stakeholders and decision-makers.
- Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.
- Understand the unique needs and challenges of each customer and position additional software products or features.
- Prepare and deliver persuasive sales presentations, proposals, and product demonstrations.
- Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products.
- Keep abreast of industry trends, competitor activities, and market developments.
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