Reservations Coordinator
New
H
HandoffCorporate Housing
LatAmFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Customer serviceMicrosoft OfficeCRMGoogle Workspace
Requirements
- 2+ years of experience in corporate housing, short-term/mid-term rentals, hospitality, relocation, real estate, or B2B service.
- Proven track record responding to and converting inbound leads or booking inquiries.
- Exceptionally strong written and verbal English communication skills.
- Highly organized and fast.
- Comfortable managing multiple platforms and open leads simultaneously.
- Highly detail-oriented with a strong commitment to data accuracy.
- Proactive, self-directed, and comfortable working independently in a remote environment.
Responsibilities
- Monitor and respond to all inbound inquiries across OTA and corporate housing platforms within defined SLA windows.
- Qualify leads based on dates, budget, unit availability, and guest or corporate client requirements.
- Follow up with prospective guests and clients to move open inquiries toward confirmed bookings.
- Track and manage an active pipeline of open inquiries.
- Maintain up-to-date availability, pricing, and property information across all OTA portals.
- Identify and onboard new apartment inventory through research and landlord outreach.
- Maintain a live inventory of available units and conduct regular audits.
- Support leadership in identifying opportunities to improve lead response workflows and conversion rates.
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