Benefits Support Specialist
New
P
PHILHealth-tech
AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV, 6a-6p PSTFull-TimeMiddle
Salary17 - 19 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ years
- Required Skills
- Customer supportEHR
Requirements
- 1+ years of experience in medical billing, insurance verification, or related healthcare administrative role
- Minimum 1 year of customer support experience
- Familiarity with insurance benefits terminology and payer communication processes
- Strong attention to detail
- Proficiency with EHR/practice management software or equivalent case management systems
- Good understanding of computers, hardware, and networks
- Adaptable to swift changes
Responsibilities
- Place outbound calls to insurance carriers and navigate payer phone systems
- Verify active coverage and obtain detailed benefits information
- Accurately document all information obtained during calls
- Interpret call outcomes and apply decision criteria to move cases
- Identify discrepancies between payer-reported benefits and information on file
- Meet daily productivity and quality standards
- Maintain working knowledge of insurance terminology and plan types
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