Scientific Support Specialist
New
U
Uncountable Inc.Industrial R&D
Latin America (varies by country): $25K – $40K; Eastern Europe (varies by country): €30K – €45K, standard US or EU business hoursFull-TimeMiddle
Salary25,000 USD - 45,000 EUR per year
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Job Details
- Languages
- English
- Required Skills
- Data AnalysisMicrosoft ExcelCustomer support
Requirements
- B.S. or higher in chemistry, materials science, biology, chemical engineering, or a related field.
- Equivalent hands-on experience in a scientific or technical environment.
- Technical troubleshooting proficiency with platform behavior, data, and configuration.
- Data fluency using Excel or similar tools.
- Hands-on comfort with scientific or technical software such as ELNs, LIMS, or instrument software.
- Strong written and verbal communication skills in English.
- Ability to work standard US or EU business hours.
- Attention to detail and ability to keep meticulous records.
- Customer-first mindset with focus on problem closure.
Responsibilities
- Serve as the primary point of contact for a portfolio of SMB and designated mid-market accounts.
- Triage, investigate, and resolve support tickets with urgency and precision.
- Communicate with customers clearly, empathetically, and proactively.
- Investigate platform behavior, configuration issues, and data problems.
- Escalate issues requiring engineering involvement with clear, actionable summaries.
- Collaborate with Scientific Implementation Associates and Managers for continuity.
- Surface recurring issues and systemic bugs to product and engineering teams.
- Improve support tooling, workflows, and documentation.
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