Associate Member Support Specialist
New
H
Hinge HealthHealthcare Technology
Remote US, 4:00 AM – 8:00 PM PSTFull-TimeEntry
Salary16.96 - 28.13 USD per hour
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Job Details
- Languages
- Spanish
- Experience
- At least 1 year of experience in a call center or customer-facing role
- Required Skills
- Communication SkillsTime ManagementTechnical supportCustomer supportHIPAA
Requirements
- Fluency in Spanish (written and verbal)
- At least 1 year of experience in a call center or customer-facing role
- Excellent member-facing communication skills
- Demonstrated ability to manage multiple processes and workflows simultaneously
- Available to work a variable schedule between 4:00 AM – 8:00 PM PST
- Ability to work evenings, weekends, and holidays as required
Responsibilities
- Guide current and prospective members through their care journey
- Answer questions about program offerings, eligibility, enrollment, and billing
- Resolve inquiries with confidence across email, phone, and chat
- Deliver timely, efficient, and empathetic resolutions
- Act as a trusted resource for team members and help onboard new hires
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