Member Support Associate
New
T
Twin HealthHealth Tech
Remote, USA, Tuesday-Saturday, 10:30am-7pm CSTTemporaryEntry
Salary21 - 24 USD per hour
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Job Details
- Languages
- Fluent in English and Spanish preferred
- Experience
- 2+ years of experience in customer facing roles
- Required Skills
- Time ManagementInterpersonal skillsTroubleshootingTechnical supportCustomer support
Requirements
- Completed a post-secondary program
- 2+ years of experience in customer facing roles
- Experience in a high-volume, queue-based contact center environment
- Ability to resolve technical issues in real time
- Strong communication skills for high-frequency interactions
- Ability to balance efficiency with empathy
- Strong organizational and prioritization skills
- Ability to work Tuesday-Saturday, 10:30am-7pm CST
Responsibilities
- Conduct Sensor Activation visits with new members, ensuring successful connectivity of required sensors
- Support a continuous flow of scheduled, member-facing visits throughout the day
- Engage with members via video and phone calls for a majority of the workday
- Handle back-to-back customer interactions across phone, video, and chat channels
- Troubleshoot technical issues efficiently while delivering empathetic, high-quality member experiences
- Document all interactions accurately and in real time
- Manage and resolve support cases within a ticketing system
- Prioritize and triage inbound inquiries based on urgency and impact
- Consistently meet Service Level Agreements (SLAs) and performance metrics
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