Member Support Associate
New
T
Twin HealthDigital Health
Remote, USA, Tuesday-Saturday, 10:30am-7pm CSTTemporaryEntry
Salary21 - 24 USD per hour
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Job Details
- Languages
- Spanish
- Experience
- 2+ years
- Required Skills
- Time ManagementTroubleshootingTechnical supportCustomer support
Requirements
- Completed a post-secondary program.
- 2+ years of experience in customer facing roles.
- Experience in a high-volume, queue-based contact center environment.
- Ability to resolve technical issues in real time while delivering empathetic, high-quality member experiences.
- Fluent in English and Spanish preferred.
- Strong organizational skills with the ability to prioritize and adapt quickly.
- Team-oriented with a passion for member success and a track record of driving satisfaction.
- Healthcare experience preferred.
Responsibilities
- Conduct Sensor Activation visits with new members.
- Support a continuous flow of scheduled, member-facing visits.
- Engage with members via video and phone calls for a majority of the workday.
- Handle back-to-back customer interactions across phone, video, and chat channels.
- Troubleshoot technical issues efficiently.
- Document all interactions accurately and in real time.
- Manage and resolve support cases within a ticketing system.
- Prioritize and triage inbound inquiries based on urgency and impact.
- Consistently meet Service Level Agreements (SLAs) and performance metrics.
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