Associate Technical Support Specialist
New
H
Hinge HealthHealthcare Technology
Remote USFull-TimeEntry
Salary18.85 - 31.25 USD per hour
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Job Details
- Languages
- Spanish
- Experience
- 1+ year
- Required Skills
- TroubleshootingTechnical supportCRM
Requirements
- 1+ year of technical troubleshooting, IT help desk, or software/hardware support experience.
- Fluency in Spanish (written and verbal).
- Excellent written and verbal communication skills.
- Demonstrated ability to multitask across phone, email, and chat queues.
- Proficiency in conducting root cause analysis for technical issues.
- Strong analytical and problem-solving skills.
- Flexibility with schedule including nights and weekends.
- Ability to work effectively in a remote environment.
Responsibilities
- Develop foundational knowledge of Hinge Health products and troubleshooting techniques.
- Handle member inquiries via phone, email, and chat.
- Independently diagnose, investigate, and resolve member hardware and software issues.
- Conduct root cause analysis to contribute to knowledge-base improvements.
- Serve as a reliable resource for peers on complex troubleshooting scenarios.
- Identify technical patterns and recommend process improvements.
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