Technical Support Specialist I
New
J
JenzabarHigher Education Software
United StatesFull-TimeEntry
Salary49,000 - 57,000 USD per year
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Job Details
- Required Skills
- SQLHTMLJavascriptDocumentationTroubleshootingTechnical support
Requirements
- Experience troubleshooting web applications or enterprise software
- Functional knowledge of accounting principles (Accounts Receivable, Accounts Payable, General Ledger, Purchasing) OR experience working in a Business Office or similar financial operations role
- Strong customer empathy and ability to remain calm, clear, and professional under pressure
- Excellent prioritization skills with the ability to juggle multiple cases in a fast-moving environment
- Structured problem-solving approach with attention to detail and curiosity
- Clear, concise written and verbal communication
- Ownership and accountability
- Collaborative mindset
- Adaptability
Responsibilities
- Provide prompt, professional technical support for Jenzabar products, troubleshooting both functional and system level issues
- Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows
- Prioritize multiple cases at once, balancing urgency, impact, and customer expectations
- Communicate clearly with customers, peers, Cloud Ops, Product, and Engineering teams
- Document findings, steps, and solutions concisely for customers and our internal knowledge base
- Act as a liaison between Support and Product Development, escalating with complete and accurate context
- Continuously increase your product and technical expertise through training, documentation, and hands-on learning
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