Technical Support Specialist
New
United States, ESTFull-TimeMiddle
Salary55,000 - 65,000 USD per year
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Job Details
- Languages
- English
- Experience
- At least 5 years of professional work experience
- Required Skills
- Customer serviceTroubleshootingTechnical supportCRMSaaSGoogle WorkspaceSlackZendesk
Requirements
- At least 5 years of professional work experience with at least 1 year in troubleshooting for SaaS products and 1 year providing support to customers
- Experience working with CRMs and modern SaaS tools (G Suite, Slack, Zendesk, etc.)
- Service-oriented approach with strong client-focused skills, comfortable making calls to customers
- Team player with collaborative work style
- Excellent time and tasks management
- Problem-solver mindset
- Excellent English verbal and written communication skills
- Ability to sit for extended periods and perform extensive computer work
- Ability to perform job duties from a home office
Responsibilities
- Providing high quality customer support to Fullpath’s customers
- Demonstrating exemplary customer service skills via inbound/outbound phone, email, and internal chats
- Troubleshooting, manage, and resolve technical issues tickets and be the point of communication between our clients, partners, and other internal supporting teams utilizing Zendesk
- Collaborating with Tier 1 Lead and Tier 2 support to solve technical product issues while keeping in constant communication with the customer
- Demonstrating a “can do” attitude to solve as many issues at your resolution level
- Performing a variety of additional technical tasks on our customers’ accounts
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