Spanish Bilingual Technical Support Specialist
New
Argentina, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Spain, United States, Uruguay, Venezuela, 10am-7pm Eastern TimeFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English, Spanish
- Experience
- Minimum of one (1) year
- Required Skills
- Microsoft ExcelCustomer serviceTroubleshootingTechnical supportCRM
Requirements
- High school diploma or GED.
- Minimum of one year of educational training or work experience in computer information systems or technical customer support.
- Fluency in English and Spanish (speaking and writing).
- Moderate experience with Microsoft Outlook and Excel.
- Comfort working with computers (system folders, remote access, troubleshooting).
- Effective communication and interpersonal skills.
- Ability to input customer information into a CRM system.
- Attention to detail when interacting with customer data and systems.
- Ability to work 10am-7pm Eastern Time, Monday - Friday.
Responsibilities
- Serves as the first point of contact for Spanish-speaking customers seeking technical assistance over the phone or email.
- Handles roughly 30-35 calls per day.
- Performs remote troubleshooting through diagnostic techniques and discovery questions.
- Serves as a technical subject matter expert to internal and external customers.
- Installs data uploading and integration tools through remote access of customers computer (EUT/Data pumps).
- Walks customers through the problem-solving process.
- Directs unresolved issues through the escalation process.
- Participates in project assignments including product launch support.
View Full Description & ApplyYou'll be redirected to the employer's site
