Lead, Business Process Improvement
New
M
Maleda TechBusiness Operations
United StatesContractLead
Salary75 - 85 USD per hour
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Job Details
- Required Skills
- Data AnalysisStakeholder managementChange Management
Requirements
- Significant experience leading business process improvement, operations excellence, or continuous improvement initiatives.
- Demonstrated ability to map, analyze, and redesign complex processes that span multiple teams or functions.
- Strong analytical skills, with comfort using data to diagnose problems and measure outcomes.
- Proven success driving change in ambiguous, fast-moving environments without relying on formal authority.
- Excellent stakeholder management and communication skills, including the ability to influence senior leaders.
- Experience facilitating workshops and leading cross-functional working groups.
- Track record of delivering measurable results at scale.
Responsibilities
- Lead end-to-end process improvement initiatives, from discovery and root-cause analysis through design, implementation, and measurement.
- Map current-state workflows, surface bottlenecks, and quantify the impact of inefficiencies using data.
- Design and document future-state processes, including standard operating procedures, controls, and success metrics.
- Partner with cross-functional stakeholders across operations, product, finance, and other teams to align on priorities and secure buy-in.
- Facilitate workshops and working sessions to gather input, build consensus, and drive decisions.
- Define and track KPIs to measure the effectiveness of process changes and report progress to leadership.
- Identify opportunities for automation and tooling to reduce manual effort and improve consistency.
- Coach and enable teams to sustain improvements after rollout.
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