Scheduling Coordinator
New
A
AssistantlyHealthcare
Philippines, Pacific Time (PT) business hours and for after-hours supportContractMiddle
Salary not disclosed
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Job Details
- Languages
- Business-fluent English
- Experience
- 3+ years
- Required Skills
- Data AnalysisMicrosoft ExcelReporting
Requirements
- 3+ years of scheduling, workforce coordination, or operations support experience in a high-volume environment.
- Experience managing complex schedules for large teams (100+ staff).
- Advanced Microsoft Excel skills for tracking, reporting, and analysis (including formulas, pivot tables, and data management).
- Experience using workforce management or healthcare-related scheduling platforms.
- Business-fluent English proficiency.
- Experience acting as a liaison between Operations and HR on scheduling, attendance, and PTO matters.
Responsibilities
- Develop, manage, and optimize schedules for 600+ EMT team members to ensure adequate coverage and compliance.
- Monitor EMT certification statuses and track renewals/expirations to maintain regulatory compliance.
- Process PTO requests, shift pickups, and swap requests while balancing business needs and team satisfaction.
- Administer attendance monitoring, maintain records, and escalate patterns according to HR and Operations guidelines.
- Act as a liaison between Operations and HR, supporting cross-functional programs such as the Flex-EMT initiative.
- Coordinate staffing for special events and urgent ad hoc requests.
- Manage scheduling logistics for the New Hire Academy and support onboarding activities.
- Respond to scheduling requests with a solution-oriented approach, ensuring operational needs are met.
- Utilize Excel and workforce management/scheduling systems to improve efficiency, accuracy, and reporting.
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