Client Success Manager
New
L
LEAP Legal SoftwareLegal Tech
United StatesFull-TimeMiddle
Salary80,000 - 90,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Data AnalysisSalesforceMicrosoft ExcelQuickBooks
Requirements
- 2+ years’ experience in a client facing role with a technology company or Legal background
- Exceptional organizational skills and self-discipline
- Ability to leverage cross functional business and technical resources
- Understanding of law firm culture and expectations
- LEAP certification or aptitude for quick learning
- In-depth knowledge of Word, Excel, and Outlook
- Ability to leverage data to inform and support critical decisions
- Familiarity with dealing with client conflict in a positive manner
Responsibilities
- Become a product expert by developing and maintaining an outstanding knowledge of LEAP Software
- Understand the LEAP product ethos and communicate this to external parties
- Provide information to support staff and lead cross-departmental issue resolution
- Work with cross-functional teams to improve adoption and reduce churn
- Measure and report on client on-boarding & product adoption KPI's
- Identify trends and gaps based on client feedback
- Contact clients regularly to ensure potential is being met
- Demonstrate software value through webinars and tutorials
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