Strategic Client Success Manager
New
Y
YlopoMarketing Technology
US RemoteFull-TimeManager
Salary70,000 - 75,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementSalesforceSaaS
Requirements
- 5+ years of customer success management experience
- 5+ years of experience within SaaS and enterprise software
- Proven track record of demonstrated ability to drive client retention, adoption, and advocacy
- Excellent organizational and project management skills
- Excellent communicator with strong listening skills and technical aptitude
- Undergraduate degree highly preferred
- Experience with Salesforce preferred
Responsibilities
- Serve as a trusted advisor to a portfolio of key customers by listening to them, understanding their objectives, pain points, and goals.
- Provide support throughout the client’s lifecycle, ensuring that the clients’ and Ylopo’s achievements are met through adoption, growth, and continued subscription.
- Translate the strategic needs of our clients to tactical items and execute on those, such as conducting regular check-in calls and account reviews.
- Understand the client’s full business model, developing a rapport across their internal team(s) to uncover business pain points and map Ylopo solutions to solve those challenges.
- Grow usage and adoption of the Ylopo product suite through proactive engagement, education, strategic touchpoints, and effective planning.
- Coordinate the involvement of other Ylopo personnel to meet account performance and adoption objectives.
- Drive incremental business growth through client advocacy and referenceable initiatives.
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