Senior Client Success Manager
New
G
Garner HealthHealthcare Technology
Individuals who are comfortable with remote work and occasional travel to HQFull-TimeSenior
Salary120,000 - 140,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisAccount ManagementRelationship management
Requirements
- 5+ years of experience managing a large, high-performing B2B book of business.
- Proven track record of driving engagement, client satisfaction, and NRR.
- Experience in the healthcare and benefits industry preferred.
- Demonstrated client management expertise, including ownership of executive relationships.
- Exceptional project management and organizational skills.
- Data-driven mindset, leveraging KPIs to optimize engagement and drive measurable ROI.
- Strong executive presence and communication skills (both written and presentation).
- Proactive, solutions-oriented approach.
- Ability to travel up to 25% of the time.
Responsibilities
- Own and manage large market client and broker relationships across a high-volume book of business (25-30 accounts).
- Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks.
- Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention.
- Develop and execute engagement plans aligned to client goals.
- Manage multiple concurrent client projects with strong attention to detail.
- Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge to meet client needs.
- Lead client meetings and communications with key stakeholders and broker partners.
- Represent the company in virtual and in-person client-facing sessions.
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