Senior Client Success Manager
New
United StatesFull-TimeSenior
Salary115,000 - 145,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementAccount ManagementDigital MarketingCustomer SuccessSaaS
Requirements
- 7+ years of experience in enterprise client success, account management, or customer success within a SaaS environment
- Strong background in marketing technology, digital marketing, or email marketing platforms
- Proven ability to manage complex, multi-stakeholder enterprise relationships and drive commercial outcomes
- Strong technical aptitude with the ability to understand data structures, martech ecosystems, and campaign optimization strategies
- Excellent communication and presentation skills across both technical and executive audiences
- Demonstrated experience in renewals, contract negotiation, and revenue expansion ownership
- Strong project management and organizational skills, with the ability to manage multiple accounts simultaneously
- Ability to operate effectively in fast-paced, evolving startup or scale-up environments
- Experience working cross-functionally with Sales, Product, Engineering, and Partnerships teams
- Self-starter mindset with strong problem-solving skills and attention to detail
- Bachelor’s degree required; experience in enterprise marketing automation tools is a plus
Responsibilities
- Own the end-to-end client relationship post-sale, serving as the primary point of contact and strategic advisor for an enterprise portfolio
- Develop and execute tailored client success plans aligned with customer business objectives, marketing strategies, and technical needs
- Drive renewals, contract negotiations, and expansion opportunities while ensuring long-term account growth and retention
- Act as a project and program manager for client initiatives, coordinating internal teams to ensure delivery against success plans and milestones
- Partner with clients to optimize marketing performance through better use of data, segmentation, personalization, and platform capabilities
- Lead executive-level client engagement, ensuring alignment on strategy, value delivery, and roadmap priorities
- Identify and mitigate risks, including competitive threats, while proactively addressing client challenges
- Collaborate with Solutions, Product, and Engineering teams to translate client feedback into actionable improvements
- Participate in pre-sales discovery and business development conversations to support new client acquisition
- Maintain structured communication cadences including status updates, reviews, and strategic planning sessions
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