- Serve as a trusted advisor to a portfolio of key customers by listening to them, understanding their objectives, pain points, and goals.
- Provide support throughout the client’s lifecycle, ensuring that the clients’ and Ylopo’s achievements are met through adoption, growth, and continued subscription.
- Translate the strategic needs of our clients to tactical items and execute on those, such as conducting regular check-in calls and account reviews.
- Understand the client’s full business model, developing a rapport across their internal team(s) to uncover business pain points and map Ylopo solutions to solve those challenges.
- Grow usage and adoption of the Ylopo product suite through proactive engagement, education, strategic touchpoints, and effective planning.
- Coordinate the involvement of other Ylopo personnel to meet account performance and adoption objectives.
- Drive incremental business growth through client advocacy and referenceable initiatives.
Project ManagementSalesforceSaaS