Senior Customer Success Manager
New
O
Observe.AIAI CX Platform
Remote-USFull-TimeSenior
Salary135,000 - 158,000 USD per year
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Job Details
- Experience
- 5-7 years
- Required Skills
- Project ManagementData AnalysisAccount ManagementRelationship managementChange ManagementCustomer SuccessSaaS
Requirements
- 5-7 years of experience owning clients in a CSM capacity for a SaaS solution
- Proven track record of managing enterprise-level or strategic customer accounts
- Strong understanding of SaaS business models, customer success methodologies, and customer lifecycle management
- Ability to build trusted relationships at all organizational levels
- Excellent communication, presentation, and interpersonal skills
- Proactive problem-solver with strong organizational and project management skills
- Data-driven, process oriented individual
- Ability to thrive in a fast-paced, dynamic environment
Responsibilities
- Driving process change and product adoption through change management, executive level relationships, project management, and training enablement
- Monitoring customer health across the customer journey and taking data driven actions to influence the right behavior
- Conducting Quarterly Business Reviews at an executive level to demonstrate qualitative and quantitative value
- Championing and owning customer retention and partnering with Account Managers on upsells
- Advocating for customer needs and educate them on adopting new features
- Confidently working in an ambiguous environment
- Collaborating internally and externally to solve pain points for your customer
- Providing key contributions to help grow and scale our Customer Success organization
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